What is Collect In Store?

Collect In Store is a self-pickup service for your online orders that allows you to shop online on our website and collect your order from your nearest India At Home store.

How does Collect In Store work?

Our Collect In Store functionality is as easy as 1,2,3.

1. Find Your Products Online
Browse through our products on indiaathome.com.au to shop for your favourite products and add them to your shopping cart.
2. Select Your Store
On the Checkout step, select "Collect In Store" option as your shipping option then search for your nearby India At Home store in the Collect Location search box. Or, you can also click on "Click Here" link beneath the search box to let Google find you your nearby store based on your current location.
3. Proceed to Payment
Make your payment online to complete your purchase and place the order.
4. Pick Up Your Order
Once your order is ready for pick up , we will notify you by email. You can collect your order from the store with a valid photo identity proof.

How much does this service cost?

You can save time and cost by choosing our Collect In Store option for eligible products. Once you place the order with Collect In Store shipping option, we will prepare your parcel for pick up and notify you once it is ready for you to pick up from your pre-selected India At Home pick up store.

Why should I choose Collect In Store shipping option?

You can save time and cost by choosing our Collect In Store option for eligible products. Once you place the order with Collect In Store shipping option, we will prepare your parcel for pick up and notify you once it is ready for you to pick up from your pre-selected India At Home pick up store.

Which products are available for Click & Collect?

Almost all of our products are available for Collect In Store orders. If a product you have ordered for Collect In Store is not available for store pickup, we'll notify you via email.

How will I know when my order is ready?

Once we have processed your order, we will notify you via email when it is ready for pickup.

How soon will my order be ready for pickup?

We aim to fulfill Collect In Store orders as quickly as possible. Most of the Collect In Store orders would be fulfilled and available for pickup within one to two business days. So you won't have to wait for long. However, we still recommend you to visit your chosen pickup store to pick your order up only after receiving a confirmation/shipping email.

What do I need to bring with me when picking up my Collect In Store order?

You should bring with you a valid identity proof.

How long will you hold my order?

In case you are not able to arrive at the pickup store to collect your order on the day/time mentioned in your notification email, we will hold your order for up to three days. After three days, the order will be canceled and a refund will be initiated.

Can I cancel my Collect In Store order?

If you wish to cancel your Collect In Store order, we recommend you to call the pickup store that you selected while placing the order. Please note that if the order has already been processed and is ready for pickup, it might incur additional cancellation costs. Should you have any question in this regard, please speak to us on (03) 9792 3839 immediately.

Can I change the store I have selected as a collection centre after I have placed an order?

Once you have selected a store and paid for your order, it cannot be modified. You will need to cancel and place a fresh order with your preferred store.